Frequently Asked Questions
What is an MVP wall graphic?
An MVP Wall Graphic is an adhesive backed graphic made from your favorite photo. We print your image on a fabric material that provides a glare-free satin finish and maintains great color balance. They are great for children’s rooms, dens, offices, man caves, dorms, etc. They are also repositionable from room to room. We offer a variety of customizable sports themed templates as well as custom cutouts.
What is an MVP wall graphic made of?
MVP offers two wall graphic materials. Choose between Photo Tex and vinyl. Both are adhesive backed and remove cleanly, however each offers unique benefits. Photo Tex, our original wall graphic material, is a repositionable fabric that produces a satin finish. We also offer a removable vinyl material that provides a glossy finish. Please visit our Material Options page for full details on each material.
What size options are available for MVP Wall Graphics?
MVP wall graphics are available in the following sizes.
Small: 20” x 24”
Medium: 24” x 36”
Large: 36” x 48”
X-Large: 48” x 60” (Available for custom cut wall graphics only)
Please note, that the sizes above represent the maximum dimensions for each option. The longer dimension represents the longest edge of your photo. The shorter dimension will be adjusted based on the proportion of your photo.
How do I install a wall graphic?
Our wall graphics come on an easy to remove back-liner and can be applied to almost any smooth surface. We recommend a clean smooth surface. Simply apply the print to the surface as you remove the back-liner, smoothing the image as you go. If your application is not straight or you experience difficulty, simply remove the product and reapply. The material is both removable and repositionable. All wall graphic products come with a detailed set of instructions.
Do I need to save the back-liner for my wall graphic?
We recommend that you save your package and back-liner. They will be useful for storage and re-positioning.
What is a canvas wrap?
We digitally print your image on canvas and stretch around a wood frame. Choose the standard version, or upgrade to the Artist’s Canvas. Our in-house artist adds brush strokes and highlights using an acrylic topcoat. The end result is a custom piece with a fine art look.
What size options are available for canvas wraps?
Our standard and artist’s canvases are available in the following sizes:
Gallery Wrap Depth (ready to hang)
12” x 12” x 1 3/8”
12” x 18” x 1 3/8”
16” x 20” x 1 3/8”
20” x 24” x 1 3/8”
20” x 30” x 1 3/8”
34” x 36” x 1 3/8”
Standard Depth (recommended for framing)
12” x 12” x 3/4”
12” x 18” x 3/4”
16” x 20” x 3/4”
20” x 24” x 3/4”
20” x 30” x 3/4”
34” x 36” x 3/4”
Will MVP Memories frame my canvas wrap?
Yes. MVP Memories will frame any 3/4” canvas wrap for an additional fee. We offer two frame styles (rounded or wide) in three colors (black, mahogany, and walnut). You will have the option to add a frame and choose a style during the customization process. Please visit our Canvas Frame Options page for details and pricing.
Can any image become a MVPMemories.com product?
What file formats do you accept?
Our equipment can accommodate most file formats. However, our preferred formats are listed below:
What payment options are available at MVPMemories.com?
MVPMemories.com accepts the following credit card payments:
- American Express
How quickly does MVPMemories.com process and ship orders?
You can expect your MVPMemories.com order to arrive within 10-14 business days. Please note, that we process orders in order of receipt. Therefore, selecting the “Standard Overnight” shipping option will speed up the shipping process, but will not shorten the production timeline. In other words “Standard Overnight” shipping indicates that your product will be shipped overnight, not produced and shipped overnight.
How are MVPs products shipped?
All MVP Memories orders are shipped through FedEx. FedEx Ground® is our standard option, however we also offer FedEx Standard Overnight service. Please note, that we process orders in order of receipt. Therefore, selecting the “Standard Overnight” shipping option will speed up the shipping process, but will not shorten the production timeline. In other words “Standard Overnight” shipping indicates that your product will be shipped overnight, not produced and shipped overnight. We currently ship to U.S. and Canada only.
What is your return policy?
Please review the product upon receipt. If the product is damaged (other than damage occurring in transit) or you reasonably believe that an error occurred in our processing of the product, please return the product to us within thirty (30) days after your receipt. If we agree that you have a claim under the foregoing warranty, we will, at our option, either replace the product or return your purchase price for the product. This is our only obligation and your only remedy for our failure to comply with this warranty. We are not responsible for poor image quality and do not offer refunds on custom products that are flawed due to inferior file submissions. Please contact us with questions or for a return authorization at email@example.com.
Can I cancel my order after submission?
You have eight hours from the order placement time to cancel an order. After the eight-hour cancellation window expires, we will process and produce the order. Refunds will not be available after the eight-hour cancellation period.